Category. Chargeback numbers displayed in the Control Panel are. 4808 – Authorization-Related Chargeback – Multiple Authorization Requests. In the case of friendly fraud, that reason could be completely invalid and. The chargeback reason code. Only an issuer can initiate the chargeback process. The chargeback transfers funds from the acquirer to the issuer. There are several reasons why many merchants turn a blind eye to suspected return fraud. Any chargeback that is received without a reason code will be assigned a default code of 53. Reason codes are important to help merchants address recurring. Based on the information provided, Paymentology will investigate the transaction being disputed. The list of chargeback reason codes in this article is organized by card brand and type of dispute. This may include: Transaction receipts; Merchant credentials; Customer authorizationThe process for filing a chargeback the grounds for doing so, and the chargeback reason codes used, can change frequently. Standard Threshold: Reaching a chargeback ratio of 0. Chargeback reason codes are alphanumeric codes established by the major card networks that indicate the reason a chargeback was filed. A chargeback reason code is a 2-to-4-digit alphanumeric code chosen by the issuing bank from a predetermined list to reveal the reason the cardholder gave for requesting a chargeback. A false decline on a credit card or debit transaction occurs when a legitimate card purchase is rejected by mistake. Early Warning: Reaching a chargeback ratio of 0. A chargeback also cannot be filed more than 540 days beyond the point at which the interaction began. underlying your chargeback. Chargeback Reason Code. . The network plans to reduce response times even further to just 20 days in the near future. Other Ineligible Transactions Under Reason Code 62, Condition 2 . The date on the credit. So, if a customer files an Amex chargeback, the company has good reason to side with their customer over the merchant. non_receipt: The buyer claims they didn't get the goods or services. RN2: Merchandise/Services Not Received : 13. M10 Vehicle Rental – Capital Damages. When the customer disputes a charge, the issuing bank then begins the chargeback process. By entering your email, you agree to receive marketing emails from Shopify. Try Shopify free for 3 days, no credit card required. The notifications can help merchants stop chargebacks before they count against them. For each claim, you must craft your representment to suit the reason code under which the bank filed the chargeback. 1. M01 Chargeback Authorization. Solution. 1? Visa chargeback reason code 12. The date on the credit receipt. Click the Update Chargeback link to edit the chargeback details. Chapter 6 Pre-Arbitration and Arbitration Case Filing-For Chargebacks Initiated On or After 17 July 2020 > Time Frames and Requirements > Dual Message System Pre-Arbitration andA chargeback is a transaction reversal resulting from a credit card payment dispute. EMV Liability Shift Non-Counterfeit Fraud. 1 Merchandise/ Services Not Received. com Europe. Vendors that do not have a well-drafted shipping and order fulfillment policy are susceptible to this category of Shopify chargebacks. You can see a reason code 11. Chargeback Reason Codes by Network - 2023 Guide. 2 is the result of receiving a declined authorization but going ahead with the transaction anyway. The system does not accept Blank as a value, even if it is defined in the UDC table. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. R03 Insufficient Reply. New Visa CE 3. The date the services were cancelled. According to Discover, cardholders officially have 120 days from the date of the transaction to initiate a chargeback, although the network may accept claims filed outside of that window on a case-by-case basis. This information should be based on the Visa chargeback reason codes assigned to the case. In some cases, errors can be resolved and reversed, but there is no equivalent to chargeback representment when it comes to ACH. This will be referenced in the chargeback notice you received. A smarter, simpler way to stop fraud. 0 initiative to update compelling evidence requirements for dispute reason code 10. Here is an overview of how the general chargeback process works with most major processors (we’ll get into how Square does it down below) Step 1: A purchase occurs. A08 Authorization Approval Expired. Technical. Depending on the reason for the chargeback, your evidence needs to prove you: verified the identity of the shopper. You must tailor your representment case — including the compelling evidence — to the reason code under. The chargeback can be for the total transaction amount or a lesser amount. 16 Chargeback Reason Code 71 – Declined Authorization. Visa chargeback reason codes. up under any number of different chargeback . Most acquiring banks put a timeframe on when customers can initiate a chargeback for a purchase. Effective for Transactions completed on or after 15 April 2016, A Transaction for which Authorization was obtained after a Decline Response was received for the same purchase. Chargeback Reason Codes Retrieval Reason Codes 78 Int'l only Service Violation Code Discover 4541 AP 4586 AW 4755 RG 4553 RM 8002 RN2 Altered Amount Non-Receipt of Goods or Services0Cardholder Disputes Quality of Goods or Services MasterCard;45 Days from the central processing date of the transaction120 Days from the central processing date of. In short: capture is the point at which you get paid for a sale. Most Common Chargeback Reason Codes #3: Order Significantly Not as Described. In 2021, 43 percent of companies identified customer service delays as a top reason for their increase in chargebacks. You can incur extra fees if a customer’s chargeback is accepted. There is a USD 25 limit for the First Chargeback (Reason Code 22). Write Off Reason Code . 5, 53, C31, C32, RM. . Documentation must be a direct result of cardholder communication. Processing Errors involve chargeback and disputes revolving around processing issues, late presentment, credit processed as charge, invalid card numbers, no show errors, incorrect charge amounts. 1: Use the corresponding dates from the invoice. FR6 Partial Immediate Chargeback Program. Here are some steps you can take to handle chargeback requests: 1. With an eCommerce transaction, 3-D Secure technology works like an online PIN code. From a merchant’s perspective, the greatest asset offered by 3DS is protection against liability in the event of fraud. Ideally, the chargeback reason code will determine the type of evidence you share. Chargeback Reason Codes 85 and 4860 may be caused because the merchant: Did not issue a credit. A02 No Valid Authorization. Poor order fulfillment: Late order fulfillment or billing for an order before shipping the goods. 1. The major card networks (Visa, Mastercard, Discover, and American Express) established these codes to clearly identify the reason a chargeback was requested. American Express chargeback reason code C42. Written over Chargeback Gurus. Visa, MasterCard, and American Express all list compelling evidence by reason code. 1 – EMV Liability Shift 10. Here finalizing user includes the chargeback reason codes from either of the foursome major card networks. Documentation must be a direct result of cardholder communication. 0: Updated report version from 1. for chargeback reason code 4863 (Cardholder Does Not Recognize). In order to identify the reason a customer disputed a charge, it can be helpful to examine the reason code on the chargeback. This definitive guide includes the chargeback rationale codes from each of to four major card networks. May 2011: 5. Every chargeback has a reason code associated with it. Some credit card companies also include a short phrase describing the code and chargeback. The date of the reservation or event. Reason codes for the chargeback with detailed explanation of what it means, how to dispute the chargeback, and how to avoid future disputes. Each chargeback reason code has its own set of specific documentation requirements so merchants should familiarize. Try Shopify free for 3 days, no credit card required. In this instance, the cardholder claims a misrepresentation of the order they received, such as a defect, damage, counterfeit, or incomplete merchandise. A chargeback reason code is a two- or four-digit alphanumeric code issuing banks assign to disputes. 1. ) A no-nonsense summary of evidence that proves transaction is legit. We assign the dispute to you for review in your Customer Area > Risk > Disputes, or send you a webhook. F02. EFM MONTHLY CRITERIA NUMBER OF E-COMMERCE TRANSACTIONS FRAUD CHARGEBACK AMOUNT FRAUD CHARGEBACK RATIO BASIS POINTS (BPS) 3DS UTILIZATION (EMV 3DS + DATA. These codes are established by the payment brands to categorize the incoming dispute requests by reason. A “No Authorization” code chargeback can also be the. 4% of all transactions worldwide are made with EMV chip cards, which has led to a precipitous drop in card-present fraud. 2. Fight; Prevent; Recover; Resource. The chargeback process starts when a customer (or, less frequently, their issuing bank) challenges a transaction as invalid. The client will send this dispute to Paymentology’s Global support team via email – support@paymentology. Code 10. 0 is to make the chargeback process more efficient, transparent, and fair. Other Fraud—Card Absent Environment. What are chargeback reason codes? Issuers send chargebacks to the merchant’s acquiring bank with a reason code to communicate what caused it. 8002 RN2: Credit Not Processed: 120: Cardholder Dispute: MasterCard: 07: Warning Bulletin File -Authorization: MasterCard: 08:Step #2 | Report the Scam to PayPal. Chargeback Base Codes by Network - 2023 Guide. Click on “report a problem” and select the transaction in question. This definitive guide comes that chargeback reason codes from jeder of of four majority card networks. For best results, your chargeback win rate should be as close to 100% as possible. Essentially, even a $50 chargeback can become $125 with all the extra fees. Consult the applicable network’s guidelines for examples of acceptable compelling evidence. Excessive Chargebacks: The merchant exceeded established chargeback thresholds. 2 – EMV Liability Shift Non-Counterfeit Fraud. Info Us; In and. Most acquiring banks put a timeframe on when customers can initiate a chargeback for a purchase. Common Point of Purchase: Data stolen from a merchant’s system is used to make fraudulent transactions. American Express – Consumer Disputes: C02 – Credit Not Processed C04 – Goods or. 4 Fraud – Card-Absent Environment. FR4 Immediate Chargeback Program. Here’s how your store can prevent and deal with chargebacks. 4853 – Cardholder Dispute – Goods or Services Not as Described or Defective. 3. This may be done by either the merchant or the issuing bank. 2022 Visa Chargeback. It happens when the merchant submits more than one batch at the same or if the transaction has numerous receipts. 4853 – Cardholder Dispute – Credit Not Processed. 6: Credit not. Also, just like American Express, Discover functions as both a card network and an. The reason codes are grouped into several broad. Your request for a chargeback reversal has been reviewed. FR6 Partial Immediate Chargeback Program. NEW. 1. Each chargeback reason has its own, individual prevention techniques. If you get a chargeback,. Visa’s process introduces four dispute categories and associated numerical labels (Fraud – 10, Authorization – 11, Processing Errors – 12, Consumer Disputes – 13) under which the renamed reason codes will be placed. Time Limit (Acquirer/Merchant) 30 Days. Mastercard issuers use merchant advice codes to respond to authorization requests, and as a communication tool with merchants regarding a cardholder's account. Stage #1: Awareness - be aware of the chargeback response time limitThe standard chargeback process involves eight steps: Retrieval request: The card-issuing bank requests that the acquiring bank provide additional information for a given transaction. The codes also appear on financial reporting associated with disputes. 65% with at least 75 total disputes. ” This code indicates the merchant waited too long to finish processing a transaction, and the account was no longer in good standing when the transaction was completed. 3. Therefore, the issuer may submit a chargeback for a Payment Transaction using the message reason code 4842 before the 30-calendar day presentment time frame normally required for this message reason code. In the normal chargeback notification process, it can take 2-5 weeks to be notified. Mastercard Chargeback Reason Code 70: Chip Liability Shift. There are over 80 unique return codes, and each one represents a different type of return. We want to clarify: this doesn’t imply that a transaction ID can reliably prevent chargebacks and fraud. When filing a chargeback,. 105. Both EFM and ECM measure compliance at the MID level. The chargeback initially results in the debit or credit card charge being reversed and the funds that you received for the payment being returned to the customer. Prevention strategy: Implement EMV chip card technology to reduce the risk of fraudulent card-present transactions. If you choose to fight the chargeback, Amazon Pay will charge you a $20 Disputed Chargeback Fee. These disputes are commonly referred to as friendly fraud. Issuers must not initiate a chargeback for magnetic-stripe (POS Entry Mode value of 90 or 02) transactions on non-chip enabled cards. Discover has just one additional category to classify one reason code: Dispute Compliance. Fight; Prevent; Recover; Resources. When a customer decides to dispute a charge made to their debit or credit card, it is referred to as a chargeback. Follow the Rules. Each card network maintains reason codes to cover all the disputes that qualify for. Despite all the rules and guidelines, the outcomes of the chargeback process can be, at times, subjective, and can vary based on the scenario, merchant payment. The reason code indicates the justification the cardholder gave for the chargeback. Note. The aim of CE 3. Visa requires processors and banks use to this system for multiple tasks, including challenging initial chargeback results. Chargeback reason code. A risk department can accurately analyze what the issue is with their merchant by seeing the individual reason code,” Cirone explained. Not recognizing your billing descriptor on a statement. AT Authorization Noncompliance. Chargeback fees make up a big chunk of the total costs, so we’re going to take a. 1 – Merchandise/Services Not Received; Mastercard Reason Code 4853 – Goods or Services Not as Described or Defective;. 1 = EMV-Liability Shift counterfeit. FAQ: What is Chargeback Representment?. Example: 25. The following is a full list of Chargeback Reason Codes for the card schemes that Zai supports. Chargeback Reason Coded by Network - 2023 Guide. About American Express chargeback reason codes. 8002 RN2 Credit Not Received 4752 DA Declined Authorization 4535 EX Expired Card 4502 IC Illegible Transaction Documentation 4753 IN Invalid Card NumberCredit card chargeback reason codes broken down by Mastercard, Discover and American Express Visa chargeback reason codes. In such circumstances, networks like Mastercard may allow consumers to reverse such a transaction by filing a chargeback. This category of fraudulent chargeback is represented with the following reason codes: AMEX - C08 Goods/Services Not Received or Only Partially Received. For this reason, you must document all debit and credit card transactions and adhere to the strict rules set by the card networks. Before the cardholder can file a chargeback, they must give a reason to their card provider. Offer shipment and delivery tracking. Message. Also, remember that the point which qualifies as "Day One" will reset at each stage of the chargeback process. Visa chargeback codes are broken up into four categories: Fraudulent activity; Authorization issues; Processing errors; Customer disputes; Fraudulent activity A chargeback cannot be filed for at least 10 days after the date of a reservation, cancellation, or return. The transaction amount is re-charged to the cardholder’s account, and the funds go back into your bank account. Administrative returns (R02, R03, R04): 3%. Visa - 13. S. 2) If you want to try and win the money back, reply to the chargeback notification email with your relevant transaction details and documents. RR - Retrieval Request MID - Merchant Identification number PA - Pre-arbitrations NOTE: PayPal often cites reason codes from cardThe post below contains legacy information pertaining to the formerly-common Visa chargeback reason code 75. Fraud is the number one chargeback reason, but it is important to note that there are two types of fraud: After the issuer initiated the dispute, the merchant issued a credit for the whole transaction amount in the merchant's local currency. First Chargeback failed: Reason Code 4837 not allowed under “issuer auths, they own” chargeback rules: 100001: 400: INVALID_REQUEST: First Chargeback failed: Reason Code 4863 not allowed for authorized CAT transactions: 100001: 400: INVALID_REQUEST: First Chargeback failed: Reason Code 4863 not allowed for. That said, looking up purchases using this number can make it easier to provide info following an. UA02 – Fraud:. Fraudulent TransactionsA chargeback reason code is a 2-to-4-digit alphanumeric code given by the issuing bank tangled in a chargeback. Chargeback Reason Codes Visa. If they succeed, the issuing bank will reverse the chargeback and return. chargeback management with an easy to use online system. 1 Card Recovery Bulletin or Exception File. You can learn more about each one by visiting the Mastercard Chargeback Guide. “It’s a lot tougher with Mastercard because they only use four main codes. 4, 13. Field name: reasonCode. Customer Dispute. Reason Code 02. Card Brand Code. Laundering: The merchant carried out transactions without a legitimate cardholder’s involvement. Code Reason; 01: Requested Transaction Data Not Received: 02: Requested item illegible: 07: Warning Bulletin File: 08: Requested/Required Authorization Not Obtained: 12:. How many chargeback reason codes exist? There are 151 reason codes across the four major card networks. The newer system is designed to. This list was generated 5/4/2022. If you fulfilled the cancellation request but the cardholder continued to use the services, provide documentation that proves the charge covers services used after the cancellation. There are two types of invalid chargebacks. During this process, the representative of the institution examines the reasons’ list. Blog and Articles; Success Stories; Chargeback Reason Codes;. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. SolutionsShopify Payments Chargeback Reason Code #5: Product Not Delivered. This is commonly caused by either true fraud or friendly fraud. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback,Chargebacks. What causes these chargebacks? Chargeback Reason Codes 85 and 4860 may be caused because the merchant: Did not issue a credit. “Visa has 28 different reason codes. The reason_description field lists the chargeback reason. This definitive guide comes that chargeback reason codes from jeder of of four majority card networks. The issuer suffered a financial loss due to the exchange rate difference between the credit and the. The process is often troublesome; most times, reason codes do not show the actual basis why customer is disputing a transaction. A chargeback happens when a customer requests for a transaction to be reversed. Specifically, these updates only pertain to transactions that are charged back after Oct. Stop order fulfillment so cost of goods isn’t lost. Code 4807: Fraudulent Card-Present Transaction. Other Fraud—Card Absent Environment. Merchants who receive a chargeback for a transaction placed with a Discover card may encounter reason code RN2, which indicates a disputed transaction that the cardholder does not believe they should be responsible for paying. Oftentimes, the reason code assignment is based on limited knowledge and insight. At Visa they used to receive reason code 98. Here are a few high-level examples. This does not include an AuthorizationChargeback Reason Codes; BIN Lookup; ROI Tool; Company. 5 Dispute Reason Code is a code that refers to fraud disputes where the card issuer was permitted to dispute the fraudulent transaction on behalf of the cardholder. Merchants who receive a chargeback for a transaction placed with a Discover card may encounter reason code RN2, which indicates a disputed transaction that the cardholder. Thus, the easiest way to prevent chargeback reason code 75 from being. . Select the value “open”. Check with the issuing banks to determine what time limits may apply to you. 1 There are many reasons why a chargeback occurs, with over 100 reason codes listed across the major credit card brands. codes should be used, instead. For more information on these and other updates, check out our complete chargeback reason. Visa chargeback reason codes are used to categorize the reasons for a chargeback. This ranges anywhere from roughly 60 to 90 days after purchase. This chargeback reason code can be avoided by ensuring that returns are processed promptly and accurately, and that the customer is informed of any credits issued. Nevertheless, you must respond to the chargeback based on the given code. 13. The cardholder files a chargeback via their bank. T01: We have provided proof that the ticket(s) were. A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. Reason Code 11. Reason Code: 10. When you receive a dispute, a reason code will be assigned by the bank who issued the customer’s card. the Airline cancelled the original ticket; That credit for duplicate charges was completed or multiple<br />. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. The date the merchandise was returned. If the order was genuinely not as described, then the cardholder has a case. The chargeback process is mandated by law in the United States. A dispute often has a reason code associated with it. RN2 – Credit Not Processed. In fact, for every dollar lost to chargebacks in 2019, the average merchant lost an additional $2. April 2018_Chargeback Reason Code Encyclopedia. Visa chargeback reason code 11. Chargeback time frames - A specific period during which a chargeback can be raised. Chargeback Reason Codes by Lan - 2023 Guide. American Express chargeback reason codes are divided into five categories: authorization, cardmember disputes, fraud, processing errors, and miscellaneous. 10. If you've determined the chargeback is meritless, and you know the reason code, below are the five stages of an effective chargeback representment. Visa reason code 53 is used for Chargeback for Defective/Not as Described, and reason code 85 is used for Credit Not Processed. However, you’re not alone; they create headaches for many players within the Mastercard ecosystem. Reason Code 04. Each major credit card company has its own list of chargeback reason codes that describes the chargeback. On the other hand, PayPal—which can serve as a credit card processor for merchants—allows buyers up to 180 days to file a claim. Chargeback management describes all of the ways in which merchants can deal with fraud and disputes that result in payment reversals. Specify the default reason code to. 4. FR2 Fraud Full Recourse Program. As chargeback time limits get shorter and shorter, automated technology will become more and more valuable. Discover uses the four main categories to organize its reason codes: Authorization, Service (Discover’s name for Card Member Disputes), Fraud, and Processing Errors. The chargeback transfers funds from the acquirer to the issuer. 16, 2021. A chargeback reason code is a number that helps to inform a hotel why a chargeback was filed. 2 Declined Authorization. 1. As we touched on earlier, chargebacks can happen due to technical errors. If a dispute is filed with Discover and a ticket retrieval request is sent, the merchant has just five calendar days to respond with. Blog and Articles; Success Stories; Chargeback Reason Codes; WASTEBASKET Look-up; eGuides both Reviews;. A chargeback can be initiated up to 120 days—but not more than 540 days—of one of the following events: The date the transaction was processed. A service chargeback is filed by a customer, which means that you need to note the card type and dispute reason code so that you can determine which types of information to submit if you dispute the claim. Under Set Order Status, select None, Refund, or Chargeback. 04/09/14 Discover: DC, U02. The chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. A chargeback happens when a customer requests for a transaction to be reversed. Chargeback Reason Codes: List & Tips for Merchants REASON CODE CATEGORIES Fraud 10. Below are some examples of more common reason codes. 2 Compliance CasesChargeback Reason Codes by Industry. The number of in-person fraud attacks attempted in the UK has dropped by 69% since 2004. MDR also retired reason code 4840 – Fraudulent Processing of Transactions. 02 Research and familiarize yourself with the specific chargeback reason codes used by your industry or payment processor. When one cardholder initiates a dispute with their issuing bank, a. An invalid chargeback is defined as an unnecessary or non-compliant payment dispute — a chargeback that shouldn’t have happened. Read the Chargeback Advice letter carefully. Different card networks have different reason code systems. How you respond is determined by the chargeback reason code: Embed This Graphic. 4846. A customer payment dispute, more commonly called a “chargeback,” happens when a cardholder disputes (challenges) a payment card transaction and asks the card-issuing bank to reverse it. “It’s a lot tougher with. Code Reason; 01: Requested Transaction Data Not Received: 02: Requested item illegible: 07: Warning Bulletin File: 08: Requested/Required Authorization Not Obtained: 12: Account Number Not on File: 31: Transaction Amount Differs: 34: Duplicate Processing: 35: Card Not Valid or Expired: 37: No Cardholder Authorization: 40: Fraudulent Processing. Discover chargeback reason code 7030. Here are some chargeback reason codes by card type. 2. Improve the customer experience by resolving issues quickly. 10. 102. Each time a consumer files a chargeback, the merchant is hit with a fee ranging from $20 to $100 per transaction. 4853 – Cardholder Dispute – Credit Posted as a Purchase. Whether the CID — the four-digit security code on the front of the Card — matches the issuer’s records. 0 rule changes take effect April 15,. 3. . To avoid this, issuers can identify their chip cards using the Service Code field with a first byte value of 2 or 6. Terms and conditions. Most acquiring banks put a timeframe on when customers can initiate a chargeback for a purchase. Please note that the most common Chargeback reason code for Allocation disputes is 10. When a card is declined, it is in your best interest to accept that answer and either cancel the transaction or ask for a different form of payment. 10. The chargeback reason code list is a standardized set of codes that are used by credit card companies and banks to categorize the reasons for a chargeback request. When a cardholder makes a purchase, but regrets it later, they may file a chargeback to recoup their money. 2: Canceled Recurring Transaction, and those disputes would still go through the normal chargeback process. We have mentioned all the chargeback categories above to explain the Chargeback Reason Codes according to the card networks. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance chargeback for compensation. Step 1: The cardholder disputes a charge. 7: Defective goods and services: C32: RM: 13. The reason code may not necessarily reflect the actual reason for the chargeback, but you ought to respond to it based on the provided chargeback code. The most common chargeback reason codes are fraudulent charges, unauthorized transactions, and products not received, however, there are dozens of different chargeback reason codes for cardholders to choose from. Having a Lax Attitude Toward Industry Rules & Regulations. Updated: Valid values updated. 6. Each card. A reason code is how banks categorize the reason for a chargeback. However, it's advisable to respond to whatever reason code you received from the bank. Submitted: The response has been sent and the issuer is. It’s important to look up the code to understand why a transaction, good, or service was disputed in order to properly present a solid case to win the chargeback. Write customer-friendly policies. 60 due to merchandise, fees, overhead, and other sources of loss. 5 Visa Fraud Monitoring Program. Each bank card network has its owner list of reason codes banks must prefer from. Summary of Changes, 13 December 2018Clearing. A reason code helps explain why a transaction was disputed. Fight; Prevent; Recover; Resources. There are over 80 unique return codes, each representing a different return type. An issuer can initiate a first chargeback when the circumstances of the transaction meet the requirement of a chargeback reason code described in the Chargeback Guide. This chargeback reason code is also referred to as “Point-of-Interaction” Errors. While there are reason codes related to processing errors that cause disputes, the majority of reason codes result from a cardholder disputing a charge. A code that identifies the reason that the write-off occurred. Versions Affected: v5, v6. A chargeback happens when a customer requests for a transaction to be reversed. Specify the invoice date and net due date to assign to chargebacks. reasonable and that the transaction did not exceed this amount range. It can protect against criminal fraud attacks, but equally important, it protects you from liability due to fraud and other losses. 1, 55, C08, RG: The notifications you receive will indicate the.